Frequently Asked Questions

What sizes do you offer?

Our available sizes are listed on each product page. Please check our Size Guide before ordering, as sizing and fit may vary slightly between different styles and fabrics.

How do I choose the right size?

We recommend comparing your measurements with our Size Guide. If you’re between sizes or prefer a looser, more relaxed fit, we suggest choosing the larger size.

What are your pyjamas made from?

Our pyjama collections are available in different fabrics, including satin and rayon-cotton blends. Please check the individual product description for the exact fabric details.

How should I care for my pyjamas?

To help keep your pyjamas looking beautiful:

  • Cold gentle machine wash

  • Wash inside out with similar colours

  • Do not bleach

  • Do not tumble dry

  • Line dry in the shade

  • Cool iron if needed

  • Do not dry clean

For best results, avoid washing with towels or rough fabrics.

How long will my order take to be dispatched?

Orders are carefully packed and dispatched within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

How long does Australian delivery take?

Standard delivery generally takes 3–7 business days after dispatch. Regional and remote locations may take a little longer.

Do you offer international shipping?

Yes, we ship to selected international destinations. Available locations, delivery estimates and shipping costs will be displayed at checkout.

International customers are responsible for any customs duties, taxes or import fees charged by their country.

How can I track my order?

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We’ll do our best to help, but once an order has been packed or dispatched, changes may not be possible.

Can I exchange my pyjamas?

Yes. Eligible items may be exchanged within 14 days of receiving your order, subject to stock availability.

Items must be unworn, unwashed and unused, with all original tags attached. They must also be free from makeup, fake tan, perfume, deodorant, pet hair and other marks.

Do you offer refunds for change of mind?

We don’t provide refunds for change of mind. Eligible items may be exchanged or returned for store credit.

Customers are responsible for change-of-mind return postage and any postage costs for sending an exchanged item.

What if my order arrives faulty or incorrect?

Please contact us as soon as possible with your order number and clear photos of the issue. We’ll work with you to arrange an appropriate solution in accordance with Australian Consumer Law.

What if I entered the wrong delivery address?

Please contact us immediately. If your order hasn’t been dispatched, we may be able to update the address. Once it has been sent, we may be unable to redirect it.

How can I contact Javimi Pyjamas?

You can contact us through the contact page on our website. Please include your name and order number if your enquiry relates to an existing order, and we’ll be happy to help.