Returns and Exchanges

We hope you love your Javimi Pyjamas! If the size isn’t quite right or you change your mind, you may request an exchange or store credit within 14 days of receiving your order.

Return Conditions

To be eligible for a return, items must be:

Unworn, unwashed and unused
In their original condition with all tags attached
Free from makeup, fake tan, perfume, deodorant, pet hair or other marks
Returned with proof of purchase

For hygiene reasons, we cannot accept items that do not meet these conditions.

Exchanges

Exchanges are subject to stock availability. If your preferred size or design is unavailable, we can provide store credit instead.

Customers are responsible for return postage and the postage cost of sending the exchanged item. We recommend using tracked postage, as Javimi Pyjamas cannot be responsible for returns lost in transit.

Change-of-Mind Returns

We do not provide refunds for change-of-mind returns. Eligible items may be exchanged or returned for store credit.

Original shipping costs are non-refundable for change-of-mind returns.

Sale Items

Sale items are final sale and cannot be returned for change of mind. This does not affect your rights if an item is faulty or does not meet a consumer guarantee.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the issue. We’ll work with you to arrange an appropriate solution.

Please do not return an item before contacting us.